Frequently Asked Questions - The Ranch

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Please reach out to us with any questions at 844-876-7680. You can also find answers to some frequently asked questions below.

Can I use my smartphone and laptop while at The Ranch TN?

No. To encourage clients to focus on treatment and recovery, our policy is to disengage from technology (smartphones, computers, iPads, iPods, etc.). We’ve found that technology can be used to isolate and remain disengaged from the treatment experience. In fact, some of our clients have a compulsive or detrimental relationship with technology.

Can I call my loved ones?

Yes. Upon arrival, each client is encouraged to contact their loved one (key emergency contact) to let them know they arrived safely at The Ranch TN. After that, clients do not have access to the telephone for the first seven days of treatment so that they can focus on immersing themselves in treatment and making connections with peers and staff. Following the first seven days, clients have access to a telephone three times a week for 20 minutes each time. Depending on how a client is progressing through treatment, they may be allowed additional or less phone time at the discretion of their treatment team.

Do you allow visitation?

Because of the nature of our therapies and our focus on trauma, grief/loss, attachment wounds and other survivor behaviors, we only encourage visitation as part of the family intensive program (Monday-Friday), the family education program or couples and partners program (Thursday-Friday). This helps clients and their loved ones move into healthy communication styles with the assistance of experienced therapists, and helps prevent unhealthy communication patterns.

Invitation to the family therapy or couples/partners experiences requires the client to sign a release of information indicating their desire to invite specific family members. Attendance at these programs requires HIPAA Privacy Rule accommodation (see HIPAA Privacy Rule – HHS.gov). Please do not make arrangements to attend a family intensive program, the family education program or couples/partners program unless you have received an invitation letter from our Director of Family Therapy Services.


How much does treatment cost?

Treatment cost varies depending on the program, level of care, length of stay and insurance coverage. We accept most PPO insurance plans. The best way to get an accurate estimate of any out-of-pocket expenses is to call our admissions team for a free treatment cost estimate.

Do you accept insurance?

Yes. We are in-network with many major insurance carriers and accept most PPO insurance carriers. Please call our admissions team for a free insurance benefits check. We’ll work directly with your insurance company to determine your coverage eligibility and maximize the benefits potentially available to you. Please note that though your policy may indicate a maximum number of days of coverage available, approval of the use of those days is contingent on the insurance provider’s review of your medical need for care. Your admissions team member will explain this in detail.

Where will I live?

Following an initial assessment and stabilization period at Piney Lodge, our intake residence, you’ll live in a welcoming home with a group of 10-20 peers sharing similar struggles. Our residences become treatment programs in and of themselves, fostering peer support and teaching accountability and effective communication skills. Residences are complete with comfortable furnishings, common living areas, kitchens and outdoor gathering areas.

What’s the food like?

Each of our residences is equipped with a fully functioning kitchen. You and your peers will prepare and eat well-rounded meals together. This helps encourage community and provides you valuable recovery skills to apply in life after treatment. Clients work weekly on their meal plan and shopping list, which they provide to The Ranch staff. We accommodate special dietary needs like food allergies, vegetarianism or kosher requirements.

Is smoking permitted?

Yes. Cigarette smoking is permitted in designated areas. Vapor e-cigarettes, dip, chew or other tobacco products are not permitted.

Do you offer alcohol and drug detox?

Yes. We offer medical drug and alcohol detox as well as a comprehensive stabilization and assessment program. Clients are monitored around the clock by a medical team and provided with evidence-based medications to ease withdrawal symptoms as clinically appropriate. Clients also complete biopsychosocial evaluations to assess any co-occurring mental health disorders, underlying trauma or other issues that should be addressed in treatment.

Do you offer family therapy?

Yes. We offer regular family therapy sessions via phone or in person as clinically appropriate. We also offer a two-day family education workshop and couples/partners program, as well as a five-day intensive family program.

Do you treat dual diagnosis/co-occurring disorders?

Yes. The Ranch TN is licensed for both primary mental health disorders and substance use disorders. We provide comprehensive mental health care for a full range of issues including depression, anxiety, substance use disorders, sex addiction and intimacy disorders, and personality disorders. We also treat clients with mental health disorders as their primary diagnosis.

Do you treat trauma?

Yes. Our staff is specifically trained in trauma, grief/loss and attachment and how they impact mental health issues, addictions and other behavioral health challenges. Treatment is trauma-resiliency focused, and we offer therapies often known for their trauma focus like EMDR, Brainspotting, SomExSM, dialectical behavior therapy, equine-assisted therapy, mindfulness and experientially based practices.

Do you accept insurance?

Where will I live?

You’ll live in a comfortable bungalow with a small group of other clients. Residences have full bedrooms; full bathrooms; airy, open kitchens; and warmly decorated dining rooms and living areas. Houses also have outdoor areas with grills and BBQ pits for cooking, eating and gathering outdoors.

Clients live together in groups that are designed to function similar to families. Chores are divided among the “family members.” As a group, you plan a weekly menu and a grocery shopping list, and do your own shopping. Clients learn responsible sober-living skills during treatment. These daily tasks aid in your transition when you leave The Ranch Mississippi and again are living on your own.

What is a typical day like?

You’ll have several groups and activities focused on uncovering the reasons behind your addiction. You’ll also learn healthy coping skills and build your resilience so you can stand strong in recovery when you leave.

Can I have visitors?

Yes. Visitation is on Sundays as clinically appropriate.

How long is your program?

We offer varying lengths of stay based on clinical need. Each person’s needs are different. We like to say, “We don’t want you to be in treatment one day longer than you need to be, but we don’t want you to leave a day early either.”

What is the food like?

Treatment length is based on each client’s needs. Each individual’s needs are different. We like to say, “We don’t want you to be in treatment one day longer than you need to be, but we don’t want you to leave a day early either.”

What is the food like?

You and your housemates will plan and prepare your meals as a group. Meal plans will be reviewed by medical staff to make sure they’re both satisfying and healthy. You’ll also do your own grocery shopping. This is an empowering component of treatment that helps you develop skills you can apply to everyday living after you leave mental health and drug rehab.

Can I bring my phone?

We want you to focus on getting better. Electronics such as cell phones are not allowed, but you will have designated phone time three times every week to make personal calls on The Ranch MS phones, as clinically appropriate.

Can I bring my musical instrument?

Absolutely. We encourage creative expression. It’s not uncommon for clients to bring their guitars or other instruments to gatherings or worship and engage the community in song.

Do you allow smoking?

Yes, in designated smoking areas.

Will my counselor work with my probation officer or court officers?

Yes.

Do you accept court orders?

Yes.

How much does treatment cost?

The Ranch is very affordable compared to the cost of many addiction treatment centers. The cost of drug rehab treatment varies depending on the program you attend and level of care required. To get a free estimate of the cost of care, please call our recovery specialists: 844-876-7680.

Do you accept insurance?

Yes. We accept most major insurance policies. The best way to determine your specific insurance benefits for addiction treatment is to call our recovery specialists for a free benefits check. We’ll work directly with your insurance company to determine what is covered under your plan. Call us: 844-876-7680.

Are there any hidden fees for special therapies, etc.?

We do not charge extra for services such as seeing a specialist in trauma or other areas. Our fees are all-inclusive except for medications and standard lab fees. However, these are covered by most insurance plans. Our five-day family program is an extra fee for family members.

Do you have a swimming pool?

No. We have a nice pond and nearby reservoir.

Do you have a gym?

Yes. We have a newly renovated gym with free weights, Nautilus equipment, stationary bicycles and ellipticals. We also have volleyball, basketball and tennis courts.

How do you handle medications?

All medication is approved and prescribed by The Ranch Mississippi medical staff. Some clients are given medication as part of their treatment. Medication compliance is a relapse issue for many people with addiction. The Ranch Mississippi uses a system of observed self-administration of medication to help clients be personally responsible for their medication. The physician orders the medication; the medication is placed in a locked medication cart; and a nurse observes each client retrieve his or her medication from the cart and take it.

What if I have health issues?

Clients with general health complaints can see the medical director or family nurse practitioner. We are staffed to treat a number of health conditions such as diabetes, hypertension, liver disease, chronic pain, Hepatitis C, dental issues and communicable diseases.

Do you treat pregnant women with addictions?

Yes. We offer comprehensive medical care for addicted pregnant women. Expecting mothers are welcome to enter treatment at any point in their pregnancy as long as they are physically stable.

Do you treat co-occurring disorders?

Yes. Many people with addictions also have co-occurring mental health disorders. A co-occurring disorder or dual diagnosis means that a person has been diagnosed with both chemical dependency and one or more psychiatric disorders. These clients require some extra support. This can consist of psychiatric visits, medication management and specialized groups.

What if my loved one refuses to go to treatment?

An intervention, when properly done, breaks through the denial system and leads the addicted person to the help that they need to begin recovery. Alcohol and drug interventions are acts of love, courage and hope. Call us to be referred to an interventionist in your area 844-876-7680.

Can my loved one call me?

Clients are on telephone restriction for the first seven days at The Ranch Mississippi alcohol and drug rehab. This period gives them time to bond with the community. Their initial reaction might be to run away from their disease. Any threat to their disease (i.e., treatment, therapy, structure, rules or medication) may be difficult for them to handle. They may call you in an attempt to get you to play an adversarial role with the staff, which makes treatment more difficult or encourages you to take them out of treatment to end their emotional pain. This is your first opportunity to help them in the treatment process. After the initial seven days, clients can make calls three times a week and have visitors weekly, as clinically appropriate. Limited communication is in place because clients need to bond with each other as part of the treatment process. This encourages them to bring issues to group and to their counselors so professionals can help them work through their difficulties.

How do I receive updates on my loved one’s progress?

Your loved one’s counselor will contact you early on during their stay. After that, please call your client’s counselor every other week for an update between 2:30 and 4:30 pm CT. The primary counselor working with your loved one will provide weekly updates. During the initial contact with the counselor, feel free to discuss your preferred method of communication.

How can I be involved in my loved one’s care?

Our staff will teach you about the disease of addiction and help you begin the healing process. We encourage phone conferencing and in-person conferences. Brief educational sessions prior to Sunday visitation help to prepare you for your loved one’s life in recovery.

Do you accept insurance?

Do you offer drug and alcohol detox?

Yes. We offer medically monitored drug and alcohol detox. Our 24/7 medical team will monitor you around the clock, using evidence-based medications to ease withdrawal symptoms as clinically appropriate. We’ll make sure detox is a safe and comfortable experience.

Are you a gender-separate facility?

Residences and process groups are gender-separate. Some support groups are mixed-gender. We believe this approach helps you feel safe sharing difficult emotions and experiences, while also providing opportunities to practice recovery skills alongside the opposite sex.

Do you treat primary mental health issues?

Yes. We treat mental health disorders like anxiety, depression, personality disorders and trauma with or without a co-occurring substance use disorder.

How much does treatment cost?

Insurance may cover all or a portion of mental health and addiction treatment. The best way to get an accurate cost estimate is to call our recovery specialists for a free consultation. They will work directly with your insurance company to determine any out-of-pocket costs. 844-876-7680

Do you accept insurance?

Yes. We accept many out-of-network and in-network insurances. The best way to determine insurance coverage is to call us. We’ll talk to your insurance company to determine your eligibility and ensure you get the maximum coverage available to you. Call our recovery specialists for a free insurance benefits check. 844-876-7680

How long do I need to stay in mental health and drug rehab?

Treatment length depends on your individual needs.

Can I make phone calls?

Clients are able to make phone calls on Mondays, Wednesdays and Fridays. Phone calls last 10 minutes. We also offer a level system that allows you to earn an extra phone call.

Do you have a gym?

Yes. The gym can be used Monday through Thursday and on the weekends depending on scheduled activities.

Can I smoke?

Yes. You may smoke in designated areas.

Can I have visitors?

Yes, as clinically appropriate. Visitation is held on Saturdays from 1-3 pm for men and Sundays from 1-3 pm for women. This is subject to change if we have special programming.

Do you offer aftercare planning?

Yes. Your primary therapist will work with you during your stay to make sure you are well-supported when you return to everyday life. This may include pre-scheduling appointments with therapists and psychiatrists, connecting you with recovery support resources in your area, and helping you transition into a sober-living residence.

What should I bring to treatment?

Our admissions team will send you a comprehensive welcome packet that includes a packing list.

Where will I live?

You’ll live in comfortable cottages with a small group of peers in treatment. Our residences provide opportunities to develop strong connections with other people in recovery and practice recovery skills.

Can I receive mail?

Yes. You may receive and send cards, letters and packages while at The Ranch Pennsylvania residential treatment center. All items received by mail must be opened in the presence of a staff member.

Loved ones should address mail and packages as follows:

The Ranch Pennsylvania
Client First Name and Last Initial
1166 Hilts Road
Wrightsville, PA 17368

Do you accept insurance?